What Our Clients Are Saying: HealthTrackRx Drives Better Patient Outcomes and Satisfaction

HealthTrackRx • Published: June 10, 2025 • Last Reviewed: March, 2026

Healthcare providers rely on fast, accurate diagnostic information to make confident treatment decisions. According to a nationwide Voice of Customer survey conducted by HealthTrackRx, over 1,100 providers across urgent care, pediatric, and primary care settings reported measurable improvements in patient outcomes, prescribing accuracy, and overall satisfaction.

Notably, 98% of providers reported improved patient outcomes, highlighting the impact of rapid, next-morning diagnostic results on clinical decision-making.

• 98% of providers report improved patient outcomes using HealthTrackRx
• 89% cite next-morning results as the primary reason for adoption
• Faster diagnostics lead to more accurate and timely treatment decisions
• Reduced unnecessary antibiotic prescribing supports stewardship efforts
• Improved patient satisfaction and fewer return visits reported

At HealthTrackRx, delivering faster, more accurate care is our mission—and our clients agree.

Each year, we survey our clients to gain a deeper understanding of how they utilize HealthTrackRx—and the kind of impact we’re having on their patients, workflows, and overall satisfaction. This year, over 1,100 providers responded—from Urgent Care, Pediatrics, and Primary Care clinics across the country. Their answers were clear:

The headline? 98% of providers say HealthTrackRx improves patient outcomes. That’s not just a number—it’s a powerful validation of the impact we’re making together.

The top reason clients start working with us?

Speed. A full 89% of respondents cited next-morning results as the #1 reason they chose HealthTrackRx.

Other top drivers include:

• Accuracy of results (66%)
• Ease of use (57%)
• Clear, actionable results reports (54%)

When patients need answers fast—and providers need confidence in their next step—HealthTrackRx delivers.

Once onboard, clients see tangible value:

• 98% report improved patient outcomes
• 84% say they prescribe more accurately—or less often
• 46% wait for our results before prescribing
• 50% say patient satisfaction has improved (43% because patients told them so)

Clinicians report:

• Faster time to accurate treatment
• Fewer unnecessary antibiotics
• Fewer return visits
• Fewer cases of worsening infection
• Faster symptom resolution

Our Voice of Customer survey reached a highly representative group:

• 45% work in Urgent Care
• 63% are providers (NPs, PAs, MDs/DOs)
• 56% work in clinics that have been using HTRx for less than 2 years
• 80% send more than 10 samples per month

We asked respondents to rate what matters most to them—and how well we deliver.

Here’s how they scored us out of 10:

• 9.61 – Turnaround Time
• 9.46 – Customer Service
• 9.38 – Results Report
• 9.37 – Personalized Antibiotic Resistance Profiles

Even lower-scoring categories like EMR integration (8.64) and insurance coverage (8.49) were still well above average—reflecting a consistently strong performance across the board.