Have questions? Find customer support options here and easily reach our team by calling or completing the form below.
We’re here to help
Have questions? Find customer support options here and easily reach our team by calling or completing the form below.
Customer Care Support
Have a sample pickup request or need supplies?
Call us: 866-287-3218
Hours of Operation:
MON – FRI: 8am to 8pm ET
SAT: 9:30am to 6pm ET
Customer Care Support
Have a sample pickup request or need supplies?
Call us: 866-287-3218
Hours of Operation:
MON – FRI: 8am to 8pm ET
SAT: 9:30am to 6pm ET
Patient Billing Support
Are you a patient with a question about your bill?
Call us: 844-218-3097
Hours of Operation:
MON – FRI: 9:30am to 8pm ET
Patient Billing Support
Are you a patient with a question about your bill?
Call us: 844-218-3097
Hours of Operation:
MON – FRI: 9:30am to 8pm ET
Clinical Expert Line
Have Clinical Questions Regarding Our Testing? The Medical Science Liaison team is here to help. Menus • Reports • Pathogens • Research • Guidelines
Call us: 940-383-2223
Hours of Operation:
MON–FRI: 8am to 8pm ET
SAT: 9:30am to 6pm ET
Clinical Expert Line
Have Clinical Questions Regarding Our Testing? The Medical Science Liaison team is here to help. Menus • Reports • Pathogens • Research • Guidelines
Call us: 940-383-2223
Hours of Operation:
MON–FRI: 8am to 8pm ET
SAT: 9:30am to 6pm ET