Clinical Study
What Our Clients Are Saying: HealthTrackRx Drives Better Patient Outcomes and Satisfaction
HealthTrackRx • June 10, 2025
At HealthTrackRx, delivering faster, more accurate care is our mission—and our clients agree.
Each year, we survey our clients to gain a deeper understanding of how they utilize HealthTrackRx—and the kind of impact we’re having on their patients, workflows, and overall satisfaction. This year, over 1,100 providers responded—from Urgent Care, Pediatrics, and Primary Care clinics across the country. Their answers were clear:
The headline? 98% of providers say HealthTrackRx improves patient outcomes. That’s not just a number—it’s a powerful validation of the impact we’re making together.
Why Do Providers Choose HealthTrackRx?
The top reason clients start working with us?
Speed. A full 89% of respondents cited next-morning results as the #1 reason they chose HealthTrackRx.
Other top drivers include:
- Accuracy of results (66%)
- Ease of use (57%)
- Clear, actionable results reports (54%)
When patients need answers fast—and providers need confidence in their next step—HealthTrackRx delivers.
What Happens After They Start?
Once onboard, clients see tangible value:
- 98% report improved patient outcomes
- 84% say they prescribe more accurately—or less often
- 46% wait for our results before prescribing
- 50% say patient satisfaction has improved (43% because patients told them so)
Clinicians report:
- Faster time to accurate treatment
- Fewer unnecessary antibiotics
- Fewer return visits
- Fewer cases of worsening infection
- Faster symptom resolution
Who Took the Survey?
Our Voice of Customer survey reached a highly representative group:
- 45% work in Urgent Care
- 63% are providers (NPs, PAs, MDs/DOs)
- 56% work in clinics that have been using HTRx for less than 2 years
- 80% send more than 10 samples per month
What Do Clients Value Most?
We asked respondents to rate what matters most to them—and how well we deliver.
Here’s how they scored us out of 10:
- 9.61 – Turnaround Time
- 9.46 – Customer Service
- 9.38 – Results Report
- 9.37 – Personalized Antibiotic Resistance Profiles
Even lower-scoring categories like EMR integration (8.64) and insurance coverage (8.49) were still well above average—reflecting a consistently strong performance across the board.
Summary
The results are clear: HealthTrackRx is trusted by high-volume clinics nationwide to deliver fast, accurate diagnostics that lead to better decisions and outcomes. We’re proud to be your lab partner and will continue to improve the way we support your practice and your patients.
Related Articles and White papers
HealthTrackRx • June 10, 2025
At HealthTrackRx, delivering faster, more accurate care is our mission—and our clients agree.
Each year, we survey our clients to gain a deeper understanding of how they utilize HealthTrackRx—and the kind of impact we’re having on their patients, workflows, and overall satisfaction. This year, over 1,100 providers responded—from Urgent Care, Pediatrics, and Primary Care clinics across the country. Their answers were clear:
The headline? 98% of providers say HealthTrackRx improves patient outcomes. That’s not just a number—it’s a powerful validation of the impact we’re making together.
Why Do Providers Choose HealthTrackRx?
The top reason clients start working with us?
Speed. A full 89% of respondents cited next-morning results as the #1 reason they chose HealthTrackRx.
Other top drivers include:
- Accuracy of results (66%)
- Ease of use (57%)
- Clear, actionable results reports (54%)
When patients need answers fast—and providers need confidence in their next step—HealthTrackRx delivers.
What Happens After They Start?
Once onboard, clients see tangible value:
- 98% report improved patient outcomes
- 84% say they prescribe more accurately—or less often
- 46% wait for our results before prescribing
- 50% say patient satisfaction has improved (43% because patients told them so)
Clinicians report:
- Faster time to accurate treatment
- Fewer unnecessary antibiotics
- Fewer return visits
- Fewer cases of worsening infection
- Faster symptom resolution
Who Took the Survey?
Our Voice of Customer survey reached a highly representative group:
- 45% work in Urgent Care
- 63% are providers (NPs, PAs, MDs/DOs)
- 56% work in clinics that have been using HTRx for less than 2 years
- 80% send more than 10 samples per month
What Do Clients Value Most?
We asked respondents to rate what matters most to them—and how well we deliver.
Here’s how they scored us out of 10:
- 9.61 – Turnaround Time
- 9.46 – Customer Service
- 9.38 – Results Report
- 9.37 – Personalized Antibiotic Resistance Profiles
Even lower-scoring categories like EMR integration (8.64) and insurance coverage (8.49) were still well above average—reflecting a consistently strong performance across the board.
Summary
The results are clear: HealthTrackRx is trusted by high-volume clinics nationwide to deliver fast, accurate diagnostics that lead to better decisions and outcomes. We’re proud to be your lab partner and will continue to improve the way we support your practice and your patients.
