Billing & Payment

Laboratory testing is an important part of your treatment plan. The cost of laboratory testing is not included in the price for the visit with your doctor.

Dedicated to Affordability

We are proud to be the industry’s most affordable PCR laboratory and accept all insurance plans.

We understand some patients may have circumstances that cause financial strain. Please call 844-218-3097 with any questions or to discuss payment options.


HealthTrackRx Offers Patients the Convenience of Online Bill Pay



Q: I received a check from my insurance company. What should I do with the check? 

Some insurance companies pay the patient directly for laboratory services. If you have received a check for our services, please:

1. Endorse the check:

  • Pay to the order of AIT
  • Your signature
  • For Deposit Only

2. Mail the check and a copy of your Explanation of Benefits (EOB) to:

AIT Laboratories, PO Box 638733, Cincinnati, OH 45263

If you received a check, but have already cashed or deposited it, you may also pay this balance using a credit card or by mailing a personal check.

Delivery Policy: Service company, no delivery required.

Refund Policy: The HealthTrackRx Billing Department will address all credit/refund balances in a timely and appropriate manner and in accordance with rules & regulations pertaining to refunds.

Q: What do I do if I have questions or am unable to pay my bill?

Call our business office at 844-218-3097. We have many options available and will work with you to resolve any issue.

Q: What insurance do you accept?

We are in-network with most major payers and accept all insurance plans. In most cases, we receive payment directly from your insurance company.

Q: Why am I being tested?

Your care is important to your healthcare provider. Our laboratory report helps them determine the best treatment for you.

If you have insurance:

Please be sure we have your accurate and current insurance information. We will bill to your health insurance company for your laboratory testing.

For COVID-19 PCR testing the amount billed to your insurance will be $125.00 and COVID-19 antibody testing will be $52.66 for services provided after 8/1/2020.

You may receive an Explanation of Benefits (EOB) from your insurance company. The EOB is NOT a bill. It is only an estimate of your financial responsibility. An EOB sometimes indicates a balance different from the final bill.

If your insurance company requires a balance, you will receive an invoice from AIT. You should expect to receive the invoice within 30 to 60 days after your visit.

*COVID 19 testing is covered by most insurance plans with no cost share during the Public Health Emergency*

If you receive payment from your insurance directly for services performed by AIT, please endorse the check and send to AIT Laboratories with a copy of your explanation of benefits to:

  • AIT Laboratories
  • PO Box 638733
  • Cincinnati OH 45263

Patient Billing Update

If you do not have insurance:

You will receive an invoice from AIT for the laboratory services 30 to 60 days after your visit.

At this time, uninsured patients will not receive a bill for COVID-19 testing from AIT Labs

Please call us AIT Labs at 844-218-3097 and we will be happy to assist.

Payment Plans: We offer payment plans, which allow patients unable to pay their full balance by the due date, to monthly installment payments.

Financial Assistance: We offer financial assistance to those patients that qualify based on Federal Poverty guidelines. Patients could receive partial or complete waiver of charges depending on how they qualify. Eligibility will be determined based on your income and family unit.

To apply for our Financial Assistance Program, please complete the financial disclosure form and mail with the required documentation to:

Financial Disclosure Form

  • AIT Laboratories
  • Attn: Billing Dept
  • 1500 Interstate 35W
  • Denton, TX 76207

FAX: 866-473-1094

Email: [email protected]

Phone: 844-218-3097

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